Simpsons Decorations

How Do I Track My Order?         

When you place an order with us, you will receive regular status updates, including all relevant order and tracking information, by email. You may also check the status of your order in your My Account section of our website. Once your order has been shipped, you can also go to https://track.iqfulfillment.com/ anytime to view and monitor the status of your
shipments by inserting the tracking number supplied. 

Our Delivery Partner     

IQ Fulfilment

Email: help@iqfulfillment.com

Telephone: +971 4 810 5000             

Delivery within UAE

- Free delivery.

- For orders placed before 3pm on weekdays, items usually ship out within 1-2 business days depending on order confirmation, clear and complete delivery address, and availability of store items.

- Same Day Delivery is available within Dubai city only. (+20 AED). Order shall be placed before 3pm otherwise it will be delivered next day.

- Same Day Delivery order will be delivered between 5pm - 10pm. If you need earlier delivery, please contact us.

- Cash On Delivery is Available (+10 AED)

- For remote areas outside city borders please check our delivery schedule with us.             

Delivery To SAUID ARABIA, OMAN, KUWAIT, QATAR, BAHRAIN

- Free delivery.

Delivery Time

For orders placed before 3pm on weekdays, items usually ship out within 4-5 days depending on order confirmation, clear and complete delivery address, and availability of store items.

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

(Party Corner) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

To start a return, please login to your account and go to your orders and choose the order you would like to return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@bmtrading.co.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.