Collection: Shipping Policy
How Do I Track My Order?
Upon confirming your order placement, you can expect to receive periodic status notifications via email, encompassing pertinent order details as well as tracking information.
Additionally, you have the option to monitor the progress of your order within the "My Account" segment of our website. Subsequent to the dispatch of your order, the capability to track and oversee shipment status is readily available at your convenience. Simply navigate to https://track.iqfulfillment.com/ and input the supplied tracking number to gain real-time insights into the whereabouts of your shipments.
Our Delivery Partner
Telephone: +971 4 810 5000
Delivery within UAE
- Free delivery.
- For orders submitted prior to 3 pm on weekdays, typically, items are dispatched within 1-2 business days, contingent upon order verification, a well-defined and comprehensive delivery address, as well as the availability of store items.
- For those living within the city borders of Dubai, Abu Dhabi, or Sharjah, we are pleased to offer the Same Day Delivery for a nominal fee of +20 AED. To take advantage of this service, simply submit your order before 11 am and we will ensure that your package arrives the very same day. Of course, if you miss the cutoff time for Same Day Delivery, there's no need to worry - we will still process your order promptly and get it shipped out to you as soon as possible. In most cases, you can expect to receive your package on the following business day.
- The Same Day Delivery order shall be delivered between 5 pm and 10 pm. If you need it delivered earlier, please contact us for further options.
- Cash On Delivery is Available (+10 AED)
- If you live in a remote area outside of the city limits, please contact us to confirm our delivery schedule.
Delivery To SAUDI ARABIA, OMAN, KUWAIT, QATAR, BAHRAIN
- Free delivery.
Typically, items are ready to ship within a timeframe of 4-5 days, although this may be influenced by variables such as confirmation of the order, the completeness of the delivery address, and whether the items are available in-store.